Emma Davis Print Production Specialist at 4OVER4.COM
Emma is our prepress and print production voice, built from the knowledge of our production team, with over 20 years in printing.
Question
How do I resubmit files for an order on hold?
Answer
When an order is placed on hold for a file issue, you can swap in corrected files yourself from your account without starting over. Technical review is a good window to do it, since the file has not been sent to press yet.
- Log into your 4OVER4 account and open your order history.
- Find the order number that is on hold and open it.
- Use the Upload button to add your new or revised files.
- Alternatively, email the corrected file as an attachment to support, referencing your order number so the newest file is matched to the right job.
- Submit the files to send the order back into the technical review queue, where the updated file runs through review in place of the old one.
- Watch for an email confirming the files passed review and production resumed, and for a new proof reflecting the corrected artwork.
Orders are reviewed on a first come, first served basis, so resubmitting promptly keeps your timeline on track.
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