Can I upgrade my order quantity if I haven't submitted all my files yet? Yes, you can raise your order quantity before your files are in. Contact support with the new quantity so they can update the order, then up… Read answer How can I reorder something I printed years ago but don't have the original file? Even without the original file, support can usually help. Reach out with your old invoice or order number and any details you have, and the … Read answer Can I submit files for a rush order and pay later? You can submit your specifications and files, and proofs can be shown through your account the same day. Payment is generally required befor… Read answer If my files need adjustments, will my order go straight to production? No. If the printer makes any adjustments to your files, the order will not move into production until you have reviewed and approved a proof… Read answer What's the latest deadline to submit files if I want my order completed by a specific date? The last date to submit files depends on your target delivery date and the product you ordered. Support can confirm the cutoff for approving… Read answer Do I need to have a credit card on file to place an order? Yes. A credit card on file in your account is required before you can place an order. You can add or update it in your account settings ahea… Read answer Can I use a saved card on file to pay for my order? Yes, a saved card on file can be used to pay for your order. If the site is not letting you attach it during checkout, support can help. Sel… Read answer What happens if the wrong file is printed on my order? If the wrong file was printed on your order, it is corrected with a reprint at no charge. Reach out with the details so the right items can … Read answer How do I fix a file size mismatch error on my order? A file size or dimension mismatch usually means the artwork you uploaded does not match the size you ordered. The fix is to resize the file … Read answer What should I include in my order file to ensure correct printing and cutting? To print and cut correctly, your file needs clear cut lines and enough bleed around the edges. Anything with a custom shape should be marked… Read answer What should I do if I receive a corrupted file error on my order? A corrupted file error can usually be cleared by re-saving and re-uploading the artwork. Work through these steps in order before reaching o… Read answer What does 'checking files' and 'awaiting tech review' mean on my order status? When your order shows checking files and awaiting tech review, the team is confirming that your files meet the printing requirements. Once t… Read answer What file size do I need for my order? File size really means your artwork dimensions, and the right numbers depend on the exact product you are ordering, since every item has its… Read answer What should I do if I discover my file is not print-ready after my order has been printed? If you spot a file problem after the job has already printed, the estimations department is the right place to go. Contact the estimations d… Read answer What if I need to verify the correct file or CSV data is being used for my order? Your online proof is the place to confirm the right file and any variable data are in place before the job prints. Open the proof in your ac… Read answer Can I delete old files from my order if I've uploaded new versions? If the portal will not let you remove an older file, a quick note to customer service keeps the correct one in play. Upload your new file to… Read answer Can I use the same file for multiple products in my order? Yes, one file can cover several products or sets within the same order. Note it in your order comments or tell your support agent which item… Read answer How do I submit additional files to my order after uploading? Yes, you can add more files to an order after your first upload. Contact 4OVER4 support and attach the additional files to your message. Ref… Read answer Can I send files via WeTransfer for my order? Yes, WeTransfer works well when a file is too big to upload directly to your order. Send the files through WeTransfer as requested. Contact … Read answer Can I use Canva files to create my print order? Canva is great for designing, but its native files aren't a print format. Export your design to a print-ready PDF before uploading it anywhe… Read answer
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