Emma Davis Print Production Specialist at 4OVER4.COM
Emma is our prepress and print production voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if previous job files are being saved when I place a new order?
Answer
If an old file keeps attaching to a new order, confirm the right file with support.
- Contact support with your new file attached.
- Confirm which file should be used for the order.
- Support verifies the correct file in the system before production begins.
That check makes sure the current artwork, not a past job, gets printed.
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