Question
What should I do if I can't access tracking numbers for my shipped order?
Answer
If you received a shipping notification but cannot find the tracking number in your account, support can retrieve it for you.
- Contact the team with your order number, or numbers if there are several.
- They can provide the tracking number and the carrier name.
- For freight shipments, meaning large multi-box orders, tracking is sometimes shared by phone or email rather than in the system.
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