What information do I need to provide to track a shipment?

To follow your package from our facility to your door, the one thing you really need is the tracking number tied to your order. A few extra details help support locate it fast if the number is missing.

• Tracking number: the unique code issued once your order ships. Paste it into the carrier's site (UPS, FedEx, or USPS) for live status.
• Order number or reference: lets our team pull your shipment quickly if you cannot find the tracking number.
• Account email: your shipment confirmation and tracking link are sent here, so check your inbox first.
• Delivery address on file: useful when confirming the destination or clearing a delivery exception.

If the tracking number is missing, contact support by live chat, email, or phone with your order reference and we will retrieve it for you.