Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What information do I need to provide to track a shipment?
Answer
To follow your package from our facility to your door, the one thing you really need is the tracking number tied to your order. A few extra details help support locate it fast if the number is missing.
- Tracking number: the unique code issued once your order ships. Paste it into the carrier's site (UPS, FedEx, or USPS) for live status.
- Order number or reference: lets our team pull your shipment quickly if you cannot find the tracking number.
- Account email: your shipment confirmation and tracking link are sent here, so check your inbox first.
- Delivery address on file: useful when confirming the destination or clearing a delivery exception.
If the tracking number is missing, contact support by live chat, email, or phone with your order reference and we will retrieve it for you.
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