Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM

Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

When will I receive tracking information for my order?

Answer

Tracking is sent to you the moment your order ships, not while it is still in production.

  • If the order is still being produced, tracking has not been created yet.
  • The tracking number is emailed automatically as soon as the shipping label is generated and the job leaves the facility; the email typically includes the carrier name and the number.
  • Enter the number on the carrier's website to follow the package and see its delivery estimate.
  • Allow up to 24 hours for the carrier's first scan; until then the status may briefly read "Unable to Track Shipment".
  • If the email never arrives after your order ships, check your spam folder and then contact support with your order number.
  • Contact support to check the production status if you are unsure where your order stands.

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