Sofia Ramirez
Sofia Ramirez Design & Templates Editor at 4OVER4.COM
Question

When will I receive tracking information for my order?

Answer

Tracking is sent to you the moment your order ships, not while it is still in production.

  • If the order is still being produced, tracking has not been created yet.
  • The tracking number is emailed automatically as soon as the shipping label is generated and the job leaves the facility; the email typically includes the carrier name and the number.
  • Enter the number on the carrier's website to follow the package and see its delivery estimate.
  • Allow up to 24 hours for the carrier's first scan; until then the status may briefly read "Unable to Track Shipment".
  • If the email never arrives after your order ships, check your spam folder and then contact support with your order number.
  • Contact support to check the production status if you are unsure where your order stands.

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