Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if I notice an error in my order after it's been placed?
Answer
Report it as soon as you notice it.
- Contact support with your order number and details of the error
- Support can correct billing addresses, update file specifications, and hold orders for file changes
- Which corrections are possible depends on production status
- The sooner you report it, the more can still be changed
If you chose a proof, do not approve it while it shows an error; reject it with a comment. You can upload a corrected file to the order from your account: a rep checks it and posts a new proof, with no need to contact support. If the specifications themselves are wrong, you may need to cancel the order before it prints, for a full refund, and place a corrected one. Once a job prints, nothing can change.
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