Question
Can I uncancel an order that I already cancelled?
Answer
No. Once an order is cancelled it cannot be brought back or reactivated. If you still want the job, you start fresh, and acting quickly helps you stay close to your original timeline.
- Cancelled orders cannot be uncancelled.
- To move forward, place a new order for the same product and specifications.
- If the cancellation was accidental, contact customer support with the new order number and the details of your original order. The team can assist with file adjustments and can tell you whether the original pricing or turnaround can be matched.
- Note that promotional pricing tied to the original order may not carry over, so the new total could differ based on current offers.
- Use the new order to correct anything that prompted the cancellation, such as quantity or design.
- Double-check the details on the new order before you approve.
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