Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM

Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

What do I do if I see 'update payment information' for my free business cards order?

Answer

Free business cards cost $0.00, and their shipping is covered by coins in your account or the $5.99 rate, so an update payment information message is usually a temporary hiccup rather than a real failure.

  • If coins were deducted, your order was submitted and is likely already processing.
  • The message can appear briefly during the authorization step and clear on its own.
  • If the order stays stuck at authorization, contact support with your order details so we can push it through.

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25+ Years Since 1999
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