Can I cancel or stop an order that's already in production?

No. Once an order has entered production it cannot be stopped or cancelled, and changes are no longer possible at that point. Production is the point of no return.

• Make all design edits before you approve your final proof.
• Once you approve and the job enters production, the file is locked in.
• If you are unsure about anything, hold off on approval until it is resolved.
• To catch an issue, contact support before production rather than after.
• If you still need to raise it, contact support immediately with your order number and ask them to check the live production status. If the job can still be pulled before printing, support cancels it with a full refund.
• Wait for written confirmation before assuming an order is stopped.

To stop or change a job, phone support at 718-932-2700 the same day (Monday to Friday, 10 AM to 6 PM EST). If a mistake from your own approved file shows up after printing, the fix is a new, corrected order; support can send a courtesy discount.