I'm not receiving verification emails when I create an account-what should I do? A missing verification email is usually caught by a spam filter. If it is not there, support can resend it or verify the account manually. C… Read answer How do I fix an account that says 'not verified'? An "account not verified" message means the verification email has not been confirmed yet. Locate that email to finish activation, or ask su… Read answer Do I need a purchase order (PO) account to place a large order? 4OVER4 can set up purchase order (PO) accounts for organizations that order against a PO number. It starts as a standard account and is then… Read answer How do I create an account with 4OVER4? Creating a 4OVER4 account takes just a few minutes and unlocks saved addresses, reorders, order tracking, and faster checkout. You sign up d… Read answer Why does the system say my email or phone number is already taken when I try to create a new account? An "already taken" message usually means an account already exists under that email or phone number. Logging in is often faster than creatin… Read answer Will I see tax charges during checkout if I have a tax-exempt account? On a tax-exempt account, tax may appear during ordering but should drop off at final checkout, since exemption is verified at the last step.… Read answer How do I approve an order in my account? Orders are approved from your account's order history. Approval is required before your job can move to shipping. Log into your account. Go … Read answer Can I update my account information and contact details? Yes. Your core account details can be updated at any time by contacting customer support, who will make the change and confirm once it is do… Read answer What should I do if I receive emails from an account I didn't create? If you are getting messages for a 4OVER4 account you never opened, treat it as a possible mix-up or unauthorized sign-up and let support kno… Read answer How can I add additional team members to my account? You can give colleagues access so more than one person can place orders and stay in the loop on notifications. This is set up by support rat… Read answer Can I reorder from a previous order if I don't have access to my account? Yes. Even without logging in, our support team can rebuild a past job as a reprint using the details on file, so you do not have to recreate… Read answer How can I verify if I have unauthorized account access? If you suspect someone else has reached your account, act quickly and let support flag it for review. Sharing the suspicious messages helps … Read answer Can I migrate past printed projects from one account to a new account? Moving old jobs into a brand-new account is not a standard self-serve feature, since a new account is generally meant for new projects going… Read answer What if I can't access my online account to approve an order? If you cannot log in when it is time to approve a job, support can step in so the order does not stall, as long as you confirm the proof is … Read answer Can I change the contact information on my account? Yes, the contact information on your account can be updated whenever it changes. Support makes the edit and confirms once it is complete. Fi… Read answer How do I verify my account if I only have a landline phone? Account verification sends a one-time code by text message, and a landline cannot receive SMS, so verification needs a mobile number to comp… Read answer I'm having trouble uploading files or adding content to my account. What should I do? Upload and content problems are often caused by cached browser data or a browser quirk, so a couple of quick steps usually clear them up. Cl… Read answer Do I need a cell phone to create a 4OVER4 account? Yes. A mobile phone is required to create a 4OVER4 account because sign-up uses SMS code verification, and that code can only be delivered t… Read answer Can I change the contact name on my account? Yes, the contact name on your account can be updated while keeping the rest of your account intact. Support handles the change for you. Cont… Read answer How do I create an online account? Creating an account online takes just a few minutes and unlocks online ordering and proof review. You will provide your shipping, billing, a… Read answer How long can I access uploaded files in my account? Uploaded files and attachments stay available for download for a limited window, after which they expire. Your account shows the exact date … Read answer My account says 'not verified.' How do I verify it? An account showing as unverified just needs to be confirmed before you can log in and order. Support can complete the verification for you. … Read answer What is my username for logging into my account? Your username is simply the email address you used to sign up, so there is no separate login name to remember. If the password is the part y… Read answer How do I change the account holder for an existing 4OVER4 account? Transferring an existing 4OVER4 account to a new account holder is a support-assisted process. Once the handover is approved, the new holder… Read answer
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