Question
I'm having trouble uploading files or adding content to my account. What should I do?
Answer
Upload and content problems are often caused by cached browser data or a browser quirk, so a couple of quick steps usually clear them up.
- Clear your browser's cache and cookies, then try the upload again.
- If it still fails, switch to a different web browser, since compatibility can be the cause.
- Make sure your file meets the accepted format and size for the upload.
- If the problem continues across browsers, contact support with the file details.
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