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Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM

Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

How do I change the account holder for an existing 4OVER4 account?

Answer

Transferring an existing 4OVER4 account to a new account holder is a support-assisted process. Once the handover is approved, the new holder sets their own login through a password reset, so the previous holder's credentials no longer provide access.

  • Contact 4OVER4 support and give the current account holder's name plus the new account holder's name and email.
  • Support updates the primary contact details on the account.
  • The new account holder receives a password reset email to create their own login.
  • Once the reset is complete, the new holder can manage orders and account settings.

If the two people are unrelated businesses, ask support whether a fresh account is the cleaner option for record keeping.

Each account has one user and one primary email. If someone else only needs the proofs and order emails, add them as a secondary contact on the order instead of changing the account holder.

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