What if I have a loyalty discount on my account and want to use a promo code? If your account already carries a loyalty or standing discount, that discount usually cannot be combined with a separate promo code. Your ac… Read answer Why can't I save my CVV/security code to my account? For security reasons, the card security code is never stored, so you will enter it fresh each time you order. The CVV cannot be saved to you… Read answer How can I delete my 4OVER4.COM account and data? You can ask to have your account and data removed by contacting customer service directly. Reach out to 4OVER4 customer service to request d… Read answer Do I need to create an account to browse city pages? No account is needed just to look around. You only sign up when you are ready to buy. Explore any city page freely. Compare products across … Read answer What do I need to complete my order if I don't have an account set up? You can complete an order without setting up an account in advance. Checkout simply collects a few essentials. Your contact and shipping det… Read answer How do I set up a new account to place an order? Setting up a 4OVER4 account is quick and makes reordering and tracking much easier. Click the sign in or account link and choose to create a… Read answer Can 4OVER4 set up a multi-user account for team ordering with custom templates? Yes. 4OVER4 can set up a dedicated account built for team-based ordering with customizable templates. Multiple team members can share login … Read answer Can I use artwork or data saved in my 4OVER4 online account for a new order? Yes. When you order through 4OVER4, your uploaded artwork and order history are saved to your account, so a new order can reuse them. Pull f… Read answer What should I do if I have trouble registering or logging into my 4OVER4 account? If registering or logging in is not working, support can usually sort it out quickly with a few details from you. Contact 4OVER4 support and… Read answer I paid for my order but don't see it in my account. What should I do? If you were charged but the order is not showing in your account or order history, support can investigate and make it right. Email the supp… Read answer I'm getting an error message saying my email address is not valid during account setup. What should I do? An "invalid email address" message at sign-up is usually a small typo or formatting issue rather than a problem with your email itself. Veri… Read answer How do I transfer an account to a new contact person? You can move an account to a new contact by asking support to update the name and email on file. Contact support to change the account conta… Read answer What information do you need to update on my account? Most account details are yours to update, either by signing in or by asking support to make the change. Contact information. Billing and shi… Read answer What should I do if I can't access my account because the email address is no longer valid? When the email on file is closed or no longer under your control, 4OVER4 can recover the account and move it to a working address. Because e… Read answer How can I correct my account email address? A mistyped or outdated email on your account can be corrected by 4OVER4 customer support. Because email is used to log in and receive order … Read answer Do I need a new account if I'm reordering but a previous vendor handled the original order? If a third-party vendor placed the original order on their own account, you cannot reorder under their login. Placing your own order directl… Read answer How do I reorder a product when I no longer have access to my old account? Losing access to an old account does not mean losing your order history. 4OVER4 keeps backup records of past orders, so support can help you… Read answer Can I get a statement of account for my company? 4OVER4 can provide a statement of account for your company on request. It is typically emailed as a PDF and can be scoped to the period you … Read answer Can I give my clients access to only their specific files in my 4OVER4 account? Accounts are single-owner, so file access cannot be split by client. Only the account owner can view files and place reprints under that acc… Read answer What phone numbers are accepted when creating an account? A valid phone number where 4OVER4 can reach you about your order is all that is required. US numbers work without any extra steps, and suppo… Read answer How do I place a reorder if I'm having trouble logging into my account? If a login issue is blocking you, the customer support team can place a reorder on your behalf. You do not need to be logged in for them to … Read answer How long does it take for my new account to be activated? After you register, an account specialist reviews your new account before it is fully activated. Verification is usually quick, and you can … Read answer What should I do if I'm having trouble logging into my 4OVER4 account? Most login trouble is fixed by clearing a stale browser cache, but support can verify your account if the problem continues. Confirm you are… Read answer Why is my phone number showing as already in use when I try to create a new account? Each phone number can only be tied to one 4OVER4 account. If yours is already registered, the site will not let you reuse it on a new signup… Read answer
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