Why is my phone number being rejected when I try to sign up? A phone number too short error is usually formatting, so enter the full number with country code like +1 and area code, without spaces or da… Read answer When will I hear back from 4OVER4 customer support? Most support messages get a reply within one business day, though notes sent Thursday afternoon or Friday may wait until Monday, so use live… Read answer Can I access and reorder a design I've previously created? Designs you build are kept in the Saved Items area of your account, so you can print one as is, edit it first, or reorder it in a few quick … Read answer Do I need to create a 4OVER4 account to order free business cards? Free business cards require a 4OVER4 account, so create one first, add the free cards to your cart, and then complete checkout to place the … Read answer How do I place an order using files I've already saved in my account? Reuse files already saved to your account on a new order by opening your saved files, picking the one you need, and attaching it during setu… Read answer Can another company or account holder pay for an order I place? Another company or account holder can pay for your order by entering their payment details before approval, with a note of their account or … Read answer What if I have a loyalty discount on my account and want to use a promo code? A loyalty or standing account discount applies automatically at checkout and usually will not stack with a promo code, so compare which save… Read answer Why can't I save my CVV/security code to my account? The card security code is never stored for security reasons, so you re-enter the CVV each order even though the rest of your card details ca… Read answer How can I delete my 4OVER4.COM account and data? You can ask to have your account and data removed by contacting customer service directly. Reach out to 4OVER4 customer service to request d… Read answer Do I need to create an account to browse city pages? No account is needed just to look around. You only sign up when you are ready to buy. Explore any city page freely. Compare products across … Read answer Can 4OVER4 set up a multi-user account for team ordering with custom templates? Team accounts can share logins, custom templates and uploaded fonts in the online design tool, with a shared payment method and volume disco… Read answer I paid for my order but don't see it in my account. What should I do? Charged but the order is missing from your account, email support your PayPal or payment confirmation so the estimates department can invest… Read answer I'm getting an error message saying my email address is not valid during account setup. What should I do? An invalid email error at sign-up is usually a typo or stray space, so recheck the address, try another format with Google, or send support … Read answer What information do you need to update on my account? Contact details, billing and shipping addresses, company information and tax-exempt or reseller status can all be updated in your account or… Read answer What should I do if I can't access my account because the email address is no longer valid? Give support your old email or a past order number, the new email and proof you own the account, and they move it to the new address.… Read answer Do I need a new account if I'm reordering but a previous vendor handled the original order? A reorder cannot run through a third-party vendor's login, so open your own 4OVER4 account and give support the old order number to match th… Read answer Can I get a statement of account for my company? 4OVER4 can provide a statement of account for your company on request. It is typically emailed as a PDF and can be scoped to the period you … Read answer Can I give my clients access to only their specific files in my 4OVER4 account? Accounts are single-owner, so file access cannot be split by client. Only the account owner can view files and place reprints under that acc… Read answer How long does it take for my new account to be activated? New accounts work at once after you register, with no review by a specialist and no waiting period, and you can set a password right away.… Read answer I'm not receiving verification emails when I create an account-what should I do? Check spam and your contact details, wait a few minutes or request a fresh code, then ask support to resend or verify your account manually.… Read answer How do I fix an account that says 'not verified'? An "account not verified" message means the verification email has not been confirmed yet. Locate that email to finish activation, or ask su… Read answer Do I need a purchase order (PO) account to place a large order? 4OVER4 can set up purchase order (PO) accounts for organizations that order against a PO number. It starts as a standard account and is then… Read answer How do I create an account with 4OVER4? Sign up on the 4OVER4 site with your name and email, no phone number needed, set a password and add billing and shipping details.… Read answer Why does the system say my email or phone number is already taken when I try to create a new account? An "already taken" message usually means an account already exists under that email or phone number. Logging in is often faster than creatin… Read answer
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