Can I specify a mailing date for my order? Request a specific mailing date through support; the team checks that printing and finishing can finish in time, so share your target date e… Read answer How do I track my order status and completion date? Your 4OVER4 account and confirmation emails show order status, scheduled completion date and delivery method; orders are typically ready by … Read answer How much does a custom die-cut add to my order? Die-cutting has no flat fee; simple shapes like rounded corners add the least, intricate contours more, and run size matters, so check the p… Read answer Will the price of my order hold if I delay completing it? Your quoted price holds while product type, size, stock, quantity and options stay the same; switching the paper stock or other specs can ch… Read answer Where can I find the price for my order? Open My Orders and click the Job ID to see the full price breakdown, with the product cost shown apart from additional fees such as shipping… Read answer What should I do if my order status shows 'waiting for approval' after I've already approved it? A status back at waiting for approval can follow re-entering payment details; support verifies the order is complete so the job moves on to … Read answer How can I pay for my order? Payment authorization must clear before production; complete it online in your account or reply to a payment request sent by 4OVER4 support.… Read answer How do I apply a discount code that I forgot to use at checkout? Send support the order number and the discount code you forgot; they add it manually and credit the difference to your account or refund it … Read answer When I place an order, when am I actually charged? Placing an order and receiving free proofs charges nothing; with the Free Online Proof, payment is taken only after you approve it and autho… Read answer Can I apply a discount code after my order has been placed? Yes. Once an order is placed, support can still apply the discount and issue a refund. Promo codes are best entered at checkout, before you … Read answer Will tax be applied to my order? Tax may show on your order before you place it and stays on the final invoice unless a valid tax exemption certificate is on file; support f… Read answer Can I use multiple discount codes on one order? One discount code per order: codes cannot be stacked or merged, so pick the biggest saving, or split work into separate orders with a code e… Read answer How can I get a discount or apply a promo code to my order? There are two paths to saving on your order: requesting a discount for larger or repeat jobs, and applying an existing promo code at checkou… Read answer Can I get a discount if I made an error on my order? If a mistake was yours, the reprint is a new order and 4OVER4 can send a courtesy discount; place the reprint, note the request, and send su… Read answer How do I request a discount on my order? For a discount or pricing adjustment, email the 4OVER4 estimates department with product, quantity, specs and deadline; larger or repeat run… Read answer What happens if equipment issues delay my order? If equipment needed for your job goes down, tell 4OVER4 support your in-hands date; they weigh the repair estimate, and affected parts may b… Read answer What if I haven't received a response to my customer service email? An unanswered email deserves a second message to customer service with specifics and any order or job number, or try phone or live chat if u… Read answer How do I know if there's a problem with my order? When an order needs attention, 4OVER4 emails you and posts a free online proof; the job pauses for your input, and you can call your agent w… Read answer Do I need a PO (Purchase Order) to place an order? 4OVER4 does not require a PO, though your organization may; customer service can prepare a formal quote for PO approval before you finalize.… Read answer Can I use my phone to approve and submit my order on the 4OVER4 website? Yes. You can reach your 4OVER4 account from a mobile browser and approve or submit orders on the go, though a few steps can be smoother on a… Read answer Why am I getting an error when trying to order free samples? Free sample errors usually hit at phone verification; 4OVER4 support can verify your details manually, so have your account email and phone … Read answer How can I find out what paper stock was used for my order? Log into your 4OVER4 account and click the order number to see the full breakdown, including paper stock and specs, also reflected in invoic… Read answer What are 4OVER4's customer service hours? Phone and live chat run Monday to Friday, 10am to 6pm EST, Wally answers in AI Mode any time, and email is welcome anytime, with replies in … Read answer How do I find my order history and track order progress? Log into your 4OVER4 account and open My Orders to see every order you have placed and follow the current printing and shipping status of ea… Read answer
Didn't find your answer?
Our team replies within 24 hours.
%22%2F%3E%3Ccircle%20cx%3D%2248%22%20cy%3D%2220%22%20r%3D%2223%22%20fill%3D%22%23334155%22%20opacity%3D%220.15%22%2F%3E%3Ccircle%20cx%3D%2254%22%20cy%3D%2227%22%20r%3D%22-3%22%20fill%3D%22%23334155%22%20opacity%3D%220.1%22%2F%3E%3Crect%20x%3D%2278%22%20y%3D%22-9%22%20width%3D%2233%22%20height%3D%2220%22%20rx%3D%224%22%20fill%3D%22%23334155%22%20opacity%3D%220.08%22%20transform%3D%22rotate(43%2080%2030)%22%2F%3E%3C%2Fsvg%3E)
