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Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM

Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

Is there a quality guarantee if I'm not happy with my order?

Answer

Yes. Every order from 4OVER4.COM is backed by five guarantees, so if a print job does not meet standards the team makes it right with a reprint or refund.

  • Quality: your print job meets the standard you approved.
  • Price match: competitive pricing is guaranteed.
  • On-time delivery: 99.8% of orders ship on time, and if a paid rush is missed, the rush premium is reimbursed.
  • Customer service: real support when you need it.
  • Ultimate satisfaction: if it is not right, it gets reprinted or refunded.

Reach out to support with your order details and they will resolve the issue quickly.

  • Report a problem within 30 days of delivery, with your order number and clear photos.
  • An approved return ships back within 10 days of authorization, and 4OVER4 pays the return shipping on approved defective items.
  • The remedy is a free reprint or a refund of the purchase amount.
  • Color matching is not guaranteed, and errors in a proof you approved are not covered, so review the proof closely before you sign off.

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25+ Years Since 1999
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