Can I reuse artwork from a previous order for a new order? Yes. If a design was already approved on an earlier order, you can reuse it on a new one without going through another proof. Reusing approv… Read answer What is the production turnaround time once artwork is received? Turnaround after your artwork is received is not a single fixed number. It depends on what you are printing, how many you need, and how busy… Read answer Can you provide a quote for reprinting an exact previous order with different artwork? When the artwork changes, the job is treated as a new order rather than a quick reprint, so the fast reprint pricing does not apply. To see … Read answer How do I order multiple products with different artwork but the same specifications? Yes. When you need several items with the same specs but different designs, you use sets. A set is a group of printed items that share the s… Read answer How do I submit my artwork and get a quoted discount applied to my order? To have a quoted price applied, place the order online as normal, then point the team to your quote so they can match it. Choosing the free … Read answer Can I hold my order if I need to submit new artwork? Yes, you can ask to hold an order, but timing matters. Contact the support team as soon as you know you need to submit new artwork or delay … Read answer I'm stuck after uploading artwork and can't complete my order-what should I do? If you are stuck right after uploading and cannot finish, the most common cause is a missing project name. Adding a name to your project usu… Read answer How do I reorder the same product with a different quantity and new artwork? Yes. You can reorder the same product with a new quantity and new artwork, and support will set it up for you. Just reference your earlier o… Read answer What if I need help with my order or artwork? 4OVER4's support team can step in at any stage, whether you are still prepping artwork or your job is already moving through production. If … Read answer How do I upload or replace artwork for an item in my cart? While the item is still in your cart, you can attach or swap the file at Step 1 of checkout. The review team only looks at the most recent f… Read answer How do I upload my own artwork for lenticular printing? 4OVER4 accepts custom artwork for lenticular printing. Because lenticular files have special interlacing and resolution requirements, the sa… Read answer What do I do if I need to upload revised artwork after my order has been pulled from production? If your order was pulled from production, you can upload the corrected artwork right back onto the order in your account. Once the new files… Read answer What should I do if I didn't receive my artwork files for my order? If 4OVER4 lets you know no files came through for your order, you can email the artwork straight to support and they will attach it to the o… Read answer
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