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Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM

Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

Do I need a new account if I'm reordering but a previous vendor handled the original order?

Answer

If a third-party vendor placed the original order on their own account, you cannot reorder under their login. Placing your own order directly means setting up your own 4OVER4 account.

  • Create a new account when you order directly with 4OVER4 for the first time.
  • You cannot use or access a third-party vendor's account.
  • Contact support with details of the previous order for help setting up your account and placing the reorder.

Give support the old order number or product details so they can match the original specs on your reorder.

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