What does it mean when I get an 'Order is Printing' email? The 'Order is Printing' email means your job has reached the print stage. What happens next depends on whether your product needs extra fini… Read answer Can I get a price quote for a custom order before placing it? Yes. 4OVER4 provides quotes for custom orders before you place them. Be sure to list every quantity you want priced so you can compare tiers… Read answer Can I use a gift certificate for part of an order? A gift certificate can cover all or part of an order; you pay any difference at checkout, and leftover value stays on the certificate for ne… Read answer Can I order custom lanyards or name tags with printing on both sides? Yes. Custom lanyards and event badges or name tags are available, and double-sided printing is offered on supported products such as lanyard… Read answer Why does the 'Adding to cart' button get stuck with a spinning wheel when I try to reprint an old order? A stuck spinner when adding an item, especially on a reprint, is almost always a browser caching hiccup rather than a problem with your orde… Read answer What should I do if the 'Upgrade Order' button isn't working? If the Upgrade Order button will not respond, you can still get the upgrade applied manually. Place the job first, then let support handle t… Read answer Can I view color samples or swatch books in person before ordering? Swatch books can be viewed in person at the office Monday to Friday, 10 AM to 6 PM, with no appointment; just ring the doorbell when you arr… Read answer How do I finalize an order before production starts? Log in and click Approve beside your order to schedule production; turnaround counts from approval, and email confirms each step.… Read answer What should I do if I approved an order by mistake and it's already in production? Contact support at once with your order number and corrected file; the sooner you ask, the better the chance to stop the job, or a reprint m… Read answer Can I order custom sizes for vinyl prints? Most vinyl products take custom width and height entered while ordering, and wall wraps or window graphics handle odd sizes within each type… Read answer Can I order custom products that aren't listed on the website? Products, sizes or specs not on the site are quoted as custom projects; send finished size, material, quantity and in-hand date for a price.… Read answer Can I order custom shapes and sizes beyond standard products? The Any Shape, Any Size product handles die-cut and non-standard prints, from round or irregular outlines to custom trim sizes and textured … Read answer What product should I order for 4/4 uncoated 8.5" x 11" printing on 80# or 100# paper? For a full-color, two-sided 8.5" x 11" piece on uncoated 80# or 100# stock, use the product finder and filter down to that exact combination… Read answer Does 4OVER4 offer paper samples so I can see and feel different quality options before ordering? Yes. Sample packets of different stocks can be mailed so you can see and feel the options before ordering. Request them on the free samples … Read answer Can I order 5x7 printouts on colored card stock? 5x7 cards print on white card stock, and you reach any color by printing it across the full surface in CMYK. That is the usual way to get a … Read answer How do I order custom booklets or multi-page printed products? Booklet printing is available, and a clear spec gets you an accurate quote fast; you can browse the booklet options in the booklets section … Read answer What paper size should I select when ordering a custom die-cut product? When ordering a die-cut product, choose the paper size of the design as if there were no cut, meaning the flat base sheet rather than the fi… Read answer How do I request a custom order or template that isn't available? Custom orders or templates not on the site start with an email to the custom orders address listing size, quantity, stock, deadline and file… Read answer When I try to reprint an order with different specifications, why is the stock option grayed out? A reprint can change its specifications with the edit option at step 1 of the cart, so if the stock option stays grayed out, contact support… Read answer Can I switch material types on an order (like from vinyl to cloth) and what's the timeline? You can switch a banner from vinyl to fabric, but the price changes with the material, and some specialty substrates add time to the product… Read answer How can I find the product specifications for an order I placed a long time ago? Give support your old order number and they can pull the original dimensions, stock, finish, folds and quantity from your order history to r… Read answer How do I order booklets and what customization options are available? Booklets are ordered on the product page, where page count, cover and interior paper and quantity update the price instantly as you build th… Read answer Can I order different trade show products in one order? Booth kits, banners, counter cards, lanyards, badges and business cards can go in one trade show order, keeping colors consistent across the… Read answer Can I order different POS products in one batch? Counter cards, table tents, banners and other in-store signage can be ordered in one session, keeping color and branding consistent in the s… Read answer
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