How do I review and approve my print order before production? After file review, you approve a proof online before anything prints, unless you chose to skip that step at checkout. 4OVER4 reviews your fi… Read answer What happens if I select 'Straight To Production' when placing an order? Choosing Straight To Production skips the proof-approval step. You will not be asked to approve a proof before production. If the job passes… Read answer Does 4OVER4 offer sample production before full order production? Yes, 4OVER4 can produce samples for custom orders, which is common on specialty projects. Send your design files and full specifications to … Read answer What is 'Straight To Production' when placing an order? Straight To Production is an option that skips online proof approval. Select it at order placement to bypass the proof step. If the job pass… Read answer Do you offer mailing services with my print order? Yes, 4OVER4 offers mailing services so your printed pieces ship straight to your recipients. Choose between first class and standard mailing… Read answer What is included in the price of a wall graphic order? The price of a wall graphic order covers full-color printing in the size, quantity, and material you choose. Full color printing of your gra… Read answer Why was I charged a different amount than my original order total? The charge is adjusted when the files you submit differ from the specs you ordered. For example, if you ordered one-sided printing but submi… Read answer What does perforation add to the cost of an order? Perforation is an add-on service, and its cost depends mainly on quantity. Pricing scales with how many pieces need perforating. Request a c… Read answer Do I need to pay upfront when placing a custom project order? No. Custom project orders are not charged the moment you place them. Payment is authorized only after the proofs are reviewed and approved. … Read answer Why am I seeing multiple transactions for a single order? Seeing more than one line for a single order on your statement is almost always a temporary payment authorization rather than a real duplica… Read answer How do I handle institutional purchase order requirements? 4OVER4 accepts purchase orders from institutions, schools, government offices, and other organizations that buy against a PO number. Submit … Read answer What information should I include when contacting support about an order issue? The fastest way to get an order issue resolved is to give the support team everything they need in your first message. Clear details up fron… Read answer What should I do if I'm having trouble checking out or completing an order on the website? Checkout errors are usually caused by the browser rather than your account, and a few quick steps clear up most of them. Work through these … Read answer What should I do if I have concerns about a received order? If your order arrives and something is not right, 4OVER4 wants to hear about it so the team can make it right. Reach out to customer support… Read answer What should I do if the online order form isn't loading properly? Technical glitches like slow loading, frozen forms, or a blank payment page are usually browser or connection related. A few quick checks re… Read answer How do I request samples of 4OVER4's materials before ordering? Seeing and feeling a stock in person before you commit is the best way to choose the right paper or finish. You can request physical samples… Read answer What should I do if I get an error message saying 'there is a hold on this order'? A "there is a hold on this order" message means the order has paused before production and needs a quick review before it can move forward. … Read answer What should I do if I receive a print order with a cutting or printing error? If your order arrives with a printing or cutting error, contact 4OVER4 customer support promptly so the team can review it and set up a reso… Read answer What happens if I notice an error in my printed order? If your order arrives with a problem, contact 4OVER4 support right away with your order number and photos of the issue. 4OVER4 stands behind… Read answer What should I do if my printed order has quality issues like poor cutting or color problems? If your order has quality issues such as poor cutting or colors that look off, contact 4OVER4 support right away so the team can investigate… Read answer What should I do if I receive the wrong order? If you receive an order that is not yours or does not match what you ordered, contact 4OVER4 within ten days of delivery so the team can cor… Read answer What should I do if I receive an order with a printing or folding error? If your order arrives with a printing or folding error, contact 4OVER4's complaints department within ten days of receiving it. Detail the p… Read answer What happens if I receive a print order with quality issues? If your order shows quality problems such as color toning, ghosting, streaking, or other defects, contact 4OVER4 support with photos of the … Read answer What should I do if my printed order has quality issues like blurry logos or misalignment? If your printed order shows quality issues like blurry logos or misalignment, contact 4OVER4 support with details and images so the team can… Read answer
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