Question
How do I fix a file size mismatch error on my order?
Answer
A file size or dimension mismatch usually means the artwork you uploaded does not match the size you ordered. The fix is to resize the file to the exact ordered dimensions, including the required bleed, and send the corrected version.
- Resize your file to the exact dimensions you ordered, including bleed.
- Upload the corrected file to your order, or send it to support with your order number.
- Once received, your order continues through file review.
- If you are unsure of the correct dimensions, support can confirm them for your product.
- Options and turnaround vary by product and may change, so confirm the latest details on the product page or with 4OVER4 support.
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