Can I delete old files from my order if I've uploaded new versions?

If the portal will not let you remove an older file, a quick note to customer service keeps the correct one in play. What you can change yourself depends on whether the order has been placed yet.

• Before you place the order, you can delete and replace files in your cart yourself.
• After the order is submitted, upload your new file to the order; if you cannot delete the old version, contact customer service and they swap in the corrected file.
• Keep your order number ready and tell them clearly which file should be used for printing.
• Label the correct version by name, or note the file name in your order comments, so there is no mix-up.
• Leftover old files will not cause a printing mistake: the file review team uses only the most recent file you uploaded and ignores earlier versions.
• Confirm the correct file appears on the online proof before it prints.