Emma Davis Print Production Specialist at 4OVER4.COM
Emma is our prepress and print production voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if the website shows 'files have not been received' even though I uploaded them?
Answer
If your order status shows "files have not been received" even though you uploaded them, the first step is to confirm the files actually appear on the order page where you uploaded them. Sometimes a file finished uploading but was not fully attached to the order.
- Check the order page: verify the files are visible where you uploaded them.
- If they appear uploaded but unrecognized: the system may not have linked them.
- Contact support: reach out with your order number right away.
- Support can confirm whether the files reached production or if there is a processing delay needing manual attention.
Acting quickly here keeps your order moving, since production cannot start until the files are recognized on the order.
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