Question
What should I do if my online proof appears incorrect or distorted?
Answer
If your proof looks zoomed in, distorted, or the wrong size, re-upload your file to generate a fresh proof.
- Confirm you used the correct template for your product's dimensions.
- Re-upload the corrected file to trigger a new proof.
- Check that the artwork is built at the right size with proper bleed.
- If problems persist after re-upload, contact support with details on your file and the template used.
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