Question
What should I do if an online proof shows incorrect specifications?
Answer
If the proof does not match what you ordered, do not approve it. Approving locks in the setup and sends the job to print, so pause and get it corrected first.
- Contact 4OVER4 support right away with your order reference.
- Describe exactly what is wrong, such as the wrong number of sides, the wrong size, or an incorrect layout.
- The team corrects the setup and posts a revised proof for your approval.
Only approve once the proof matches your order, since changes are not possible after the job goes to production.
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