Question
What happens if my online proof looks incorrect or cut off?
Answer
If your online proof looks odd or has content that appears cut off, do not approve it. Reach out with your order details so the production team can take a look and make adjustments.
- What usually causes it: the issue is often tied to file setup or the size specifications of your artwork.
- What to send: your order number and a note about what looks wrong, ideally with a screenshot.
- What happens next: the team rejects the current proof, addresses your comments, and posts a new proof for you to review.
Only approve once the new proof shows your full design correctly within the trim area.
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