Question
What should I do if my online proof looks incorrect?
Answer
If your online proof does not match your order or shows the wrong design, stop and get it corrected before doing anything else.
- Do not approve the proof.
- Contact customer support immediately with details of the discrepancy.
- Explain how the proof differs from what you ordered.
- Wait for the corrected version to be posted before approving.
Approving only once the proof is right protects you from printing the wrong file.
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