Question
What do I do if my online proof has incorrect file placement?
Answer
If your online proof shows artwork placed incorrectly, do not approve it. Rejecting the proof with clear notes routes the job to a file representative who can rebuild and repost it.
- Reject the proof instead of approving, so the job stays out of production.
- Add comments describing the placement error, such as content off-center, upside down, or on the wrong side.
- A file representative reviews your notes and uploads a corrected proof.
- Review again and only approve once the placement is right.
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