Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What happens if the online proof setup has errors or multiple file versions?
Answer
If your proof setup looks wrong, for example it shows multiple file versions, the wrong number of designs, or a layout you did not order, do not approve it. Reach out before approval so the job can be corrected first.
- Contact 4OVER4 support right away with your order number and a description of what looks off.
- Confirm the correct specifications, such as the number of designs, number of sides, and layout.
- The team regenerates a corrected proof and posts it to your account.
Approving locks the setup in and sends the job to production, so it is always better to pause and re-confirm the details than to approve a proof you are unsure about.
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