Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if I receive an incomplete or incorrect order?
Answer
When an order shows up incomplete or wrong, reach out to customer service with the specifics and they will investigate production records and make it right.
- Email customer service with your order number and a clear description of the problem.
- Note what arrived versus what you ordered, such as wrong size, wrong stock, or short quantity.
- Attach clear photos whenever the issue is visible.
- The team reviews the job and follows up with a free reprint or a refund of the purchase amount.
Report it within 30 days of delivery. Short quantities are refunded or replaced, while a few extra pieces at no charge are normal.
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