Question
What should I do if I receive a printed order with colors that don't match my brand?
Answer
If printed colors come back off, contact support to sort out the order, and lean on the proof-approval step going forward to catch color problems before anything prints.
- Reach out to customer support with your order number and a description of the mismatch.
- Have your target color values ready, such as the CMYK build or a Pantone reference.
- Approve the digital proof before every run so color can be reviewed ahead of production.
- Build artwork in CMYK rather than RGB, since RGB colors shift when converted for print.
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