Tobias Reed Production Knowledge Lead at 4OVER4.COM
Tobias is our voice for cutting, binding and large format, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if I receive an order with a printing or folding error?
Answer
If your order arrives with a printing or folding error, contact 4OVER4's complaints department within 30 days of receiving it.
- Give your order number: in the email, so the team finds the job fast.
- Detail the problem: incorrect folding, misregistration, or print quality.
- Attach clear photos: that show the error plainly, including a folded piece next to your intended layout.
- Be descriptive: exactly what was wrong and where on the piece.
A team member will follow up to address the issue and discuss a fix: a free reprint or a refund of the purchase amount.
Photograph the defect in clear, even light, note which side or panel is affected, and point to your approved proof if the print differs from it. Mention any deadline so the reprint can be prioritized.
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