How do I report a missing or incomplete order?

If part of your order never arrived or the quantity came up short, the fastest fix is to open a support ticket so a quality assurance agent can trace the job from print through pack-out.

• Log in and open a support ticket, then choose Issue with order as the category.
• Include your order number, the product name, and exactly what is missing or short.
• Attach a photo of what you received along with the shipping box and packing slip.
• A quality assurance agent is assigned to investigate and confirm the resolution.

Reporting within a few days of delivery, while the packaging is still on hand, gives the team the most to work with.

An order ships once all its jobs are completed, and a larger order can ship in more than one box, so check every package and your tracking first; the other boxes should arrive by the estimated delivery date. Keep the packaging and packing slip until the case is closed. You can also call or text 718-932-2700, Monday to Friday, 10 AM to 6 PM EST.