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Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM
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Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

What should I do if I receive someone else's order instead of mine?

Answer

If the package you receive contains someone else's order instead of yours, contact 4OVER4 support within 30 days of delivery.

  • Describe the mix-up: what you expected versus what arrived.
  • Send clear photos: including any shipping label on the wrong package.
  • Confirm your details: your order number and correct shipping address.

The team will review your complaint and reach out to get your correct order to you.

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