Tobias Reed Production Knowledge Lead at 4OVER4.COM
Tobias is our voice for cutting, binding and large format, built from the knowledge of our production team, with over 20 years in printing.
Question
What happens if my folding comes out incorrect on my printed order?
Answer
Folding errors on scored or folded products are correctable, and a reprint is the usual path once the issue is confirmed.
- Contact customer support with your order number and photos that show the misaligned fold or score.
- Mention the fold type you selected so it can be checked against production, for example half fold, tri-fold, z-fold, or gate fold.
- Once verified, a corrected reprint is arranged.
Photos or a short video both work. Say whether the fold position or the fold type is wrong, and where the fold landed compared with where it should be.
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