Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM

Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

When I approve my proof and update my billing address, why do I get a hold placed on my order?

Answer

A hold is often placed automatically for security or verification after you approve a proof or change billing information. It is a routine safeguard, and support can clear it once any needed verification is done.

  • The hold is triggered automatically by security or verification checks.
  • It commonly follows proof approval or a billing change.
  • Contact 4OVER4 customer support by email or phone to review the hold.
  • A representative removes it once verification is complete, and you can finalize the order.

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