Question
What should I do if I haven't received my sample pack?
Answer
If your sample pack has not arrived within a reasonable time, contact customer service with your order details so the team can track it down. They can locate the shipment and make it right.
- Reach out with details: include your order information so it can be found quickly.
- Get tracking: the team can provide a tracking number for the original shipment.
- Replacement: a new sample pack can be arranged if the first one is lost.
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