What happens if my uploaded file has issues?

If something is wrong with an uploaded file, 4OVER4 lets you know rather than printing it with a problem. You get a chance to correct and resubmit before the job moves forward.

• Notification: 4OVER4 sends you a note describing the issue.
• Fix and resubmit: review the file, make corrections, and re-upload it.
• Move fast: resubmit promptly, especially on a tight deadline, since the order waits on the corrected file.

Support can give specific feedback on what needs to change so your next upload passes.

Read the notice first: it names exactly what to change, for example a missing Spot UV layer. The order stays on hold until the corrected file arrives. To fix it, log into your account, find the order and click Upload; once the new file arrives, the order goes back into technical review, first come, first served. You can also rebuild the file in the free online design tool. For help, call or text 718-932-2700, Monday to Friday, 10 AM to 6 PM EST, or email support@4over4.com.