Question
What happens if I need to resubmit or revise my files?
Answer
If proofs were rejected and you need to revise or resubmit, the support team helps you pick up from the right point in the process. Reach out with your order number so they can see exactly where the job stands.
- Contact support: include your order number when you ask to revise files.
- Get direction: the team confirms whether the order can be adjusted or needs a fresh resubmission.
- Upload the corrected file: at the review stage, proofing simply restarts. The team reviews the new file and generates updated proofs for you to approve before printing.
- Timing: turnaround for revisions depends on the order's current production status.
The sooner you send the corrected file, the sooner it can go back through review.
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