Does 4OVER4's messenger shipping service operate on weekends? Messenger delivery runs Monday through Friday only, with no weekend or holiday drops, so time a Friday deadline so the job is ready before t… Read answer How do I add a shipping address to my order? Add and save a shipping address once and it stays on your account for later orders, so you simply pick it at checkout and choose a shipping … Read answer Do you offer Next Day Air shipping? UPS Next Day Air moves the package overnight once printing is done, chosen at the cart shipping step or switched by support on an in-progres… Read answer How long does UPS Ground shipping take to California? UPS Ground to California runs about 4 to 5 business days in transit after pickup. 3 Day Select takes 3 days, 2nd Day Air 2 days and Next Day… Read answer Does 4OVER4 offer free shipping? Shipping is not free by default: the cart prices it from weight, destination and speed, with two exceptions, free samples and the free cards… Read answer How do I pay for shipping upgrades or additional charges on an existing order? When you request a shipping upgrade or any added charge on an existing order, the difference is charged to the payment method already on fil… Read answer What should I do if I was charged shipping when the order showed free shipping? If you were billed shipping on a free-shipping offer, send support your order number and promo code, and an incorrect charge can be refunded… Read answer What happens if a promo code removes my shipping cost? When a promo code zeroes out or lowers the shipping line and hides the method you wanted, support can re-add the correct shipping before pro… Read answer How do I correct my shipping or billing address? Send support your order number and the correct shipping or billing address before the order ships; they confirm the fix and update your invo… Read answer What should I do if I encounter a 'something went wrong' error when trying to complete shipping information? If a something went wrong error appears in the shipping step at checkout, contact support and describe what you were doing when it happened.… Read answer How do I update my shipping address or contact information for an order? Keep shipping and contact details current in your account address book, and update the address on a placed order from your account until it … Read answer If my free sample packet doesn't arrive, what should I do? Sample packets ship by USPS mail, which usually arrives within about a week. If yours has not shown up in that window, support can send a re… Read answer Do you work with distributors and can you ship to them directly? 4OVER4 sets up distributor accounts through its sales team and can ship orders straight to the distributor address you give, with pricing se… Read answer What should I do if my order arrives with the wrong specifications? An order that does not match the specs you chose qualifies for a free reprint, though reprints with special finishes run on standard timelin… Read answer What happens if my printed items arrive with incorrect die-cutting or finishing? If items arrive with the wrong die-cutting, slits, or other finishing, contact support right away; you can arrange to send the items back fo… Read answer What should I do if my order arrives with incomplete die-cutting? For missing or incomplete die cuts, tell support which pieces are affected and add photos, so the problem is confirmed quickly and a fix arr… Read answer What should I do if my printed items arrive with an error? Printing errors get a no charge reprint once support confirms the mistake, and corrected items usually ship expedited, such as 1-day air, to… Read answer What does it mean when my direct mail order shows as 'shipped'? For a direct mail order, a shipped status usually refers to physical items tied to your job being sent to you, not the mailing itself droppi… Read answer How long does it take to produce a die-cut brochure? Die-cut brochures are not listed, but folded brochures and die-cut cards take 3 business days while die-cut flyers and postcards take 5 busi… Read answer How long does it take to produce custom hangtags? Custom hang tags commonly take 5 production business days, with size, finish and complexity shaping the timeline and rush depending on curre… Read answer What should I do if I receive an incomplete shipment? A short shipment is often just boxes traveling separately, so watch tracking, keep the packaging, and let support open a claim if a box is t… Read answer How long does it typically take to produce custom booklets or catalogs? Booklet and catalog timelines depend on binding, page count, stock and finishing, with the exact time on the product page and confirmed on y… Read answer How long does it take to produce gold foil business cards? Gold foil cards take longer than plain ones because foil goes on with a heated die, and coverage, sides, stock and extra finishes all stretc… Read answer How long does it take to produce Tubular Tension Backdrop Banners? Tension backdrops are built to order with no minimums, and larger sizes or multi panel frames take longer to print, fabricate and assemble.… Read answer
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