Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if my proof doesn't show the features I requested, like rounded corners?
Answer
Compare your proof against your order specifications before you approve anything. If a requested feature, such as rounded corners, is not showing on the proof, reach out to support right away rather than approving.
- Review the proof side by side with the options you selected when ordering
- Note the exact feature that is missing, for example rounded corners or a specific finish
- Contact support before approving, since approval sends the job to production
- Support can verify the order settings and issue an updated proof if a correction is needed
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