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Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM

Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

Will I receive an email notification when my proofs are ready for approval?

Answer

Yes. 4OVER4 sends an email notification as soon as your online proof is ready to review, and email is not the only way to keep track of it.

  • Check proof status any time by logging into your account and opening the order.
  • Confirm the correct email address is on your account and order so notifications reach you.
  • If your approval is still pending, you may receive reminder emails so the order does not stall.
  • If the email has not arrived, look in your spam, junk, and promotions folders, since automated proof emails sometimes land there.
  • Add the sender address to your safe-sender list so future notifications reach your inbox.
  • If you chose the free online proof, production does not begin until you approve it, so a missed email will not push the job forward without you.
  • If you still cannot find the proof after a reasonable wait, contact customer support and they can resend it or walk you through approval.

The same email goes out when an updated proof is posted after you upload a revised file. A rep checks the new file and re-proofs it, so you do not need to contact support.

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