Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
Will 4OVER4 print using my originally uploaded files if I submit a different proof?
Answer
The job prints from the file that is actually on your order, which is not always the same as a proof you looked at earlier. Confirm the active file before you approve.
- If you uploaded several versions, verify which file is attached before approving.
- Match the file name and received date shown on the order to the version you want.
- Ask support to confirm the active file if you are unsure.
- Approve only once the correct file is confirmed.
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