Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM

Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

What's the best way to track direct mail campaign results?

Answer

Tracking has to be designed before you print, not bolted on afterward. Each method captures a different slice of the response, so layering a few gives you the clearest picture.

  • Unique promo codes: tie a redemption directly to the mailing.
  • Dedicated landing pages: capture web visits from the piece.
  • QR codes: bridge the printed piece to a digital action.
  • Call-tracking numbers: attribute phone responses.
  • Matchback analysis: links new orders back to the mailed list.

Combining two or three of these gives you the most accurate view of true campaign performance.

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