Question
What happens after I receive an automatic reply about my email inquiry?
Answer
An automatic reply just confirms we received your email. A real person follows up as soon as possible. Bulk book purchase requests have a dedicated path so the right team handles them.
- General inquiries: support staff respond as soon as possible after the auto-reply.
- Bulk book purchases: forward your request to the bulk sales email provided in the reply.
- Bulk response time: the sales team replies within 24 to 48 business hours.
- Speed it up: include quantity, product, and your deadline in the forwarded request.
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