Emma Davis Print Production Specialist at 4OVER4.COM
Emma is our prepress and print production voice, built from the knowledge of our production team, with over 20 years in printing.
Question
Can I get my old design files back if they're no longer showing in My Designs?
Answer
If a design has dropped out of your My Designs dashboard, it may still be archived on 4OVER4's side and tied to a past order. Support can locate it, though getting it back into your dashboard is a manual step.
- Contact 4OVER4 support with the old order number that used the design.
- Support can retrieve and send you the archived design file.
- Archived files are not automatically restored to My Designs, so you will need to re-upload or recreate the file if you want it saved there again.
- Once re-added, keep it in your account so it stays available for future reorders.
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