Question
Can I get my old design files back if they're no longer showing in My Designs?
Answer
If a design has dropped out of your My Designs dashboard, it may still be archived on 4OVER4's side and tied to a past order. Support can locate it, though getting it back into your dashboard is a manual step.
- Contact 4OVER4 support with the old order number that used the design.
- Support can retrieve and send you the archived design file.
- Archived files are not automatically restored to My Designs, so you will need to re-upload or recreate the file if you want it saved there again.
- Once re-added, keep it in your account so it stays available for future reorders.
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