What should I do if my proof looks incorrect or zoomed in?

If a proof looks wrong, such as being zoomed in or showing an odd crop, reject it rather than approving. That keeps the job on hold until it is fixed.

• Reject the proof through the online proof system.
• Contact support with your order number and a clear description of the problem.
• A revised proof is generated and reposted for your review.
• Confirm the corrected proof before the job moves to production.

A zoom or crop issue in the viewer can sometimes be a display quirk, so the rep can also confirm whether your file itself needs adjusting.

A zoomed, distorted or cut-off proof usually comes from file setup or artwork size. Check that you used the correct template for your product's dimensions, with the artwork at the right size and proper bleed, then re-upload the corrected file: a rep re-proofs it, with no need to contact support. If you do contact support, a screenshot of what looks wrong helps. Approve only once the proof shows your full design inside the trim area.