Question
What should I do if I received printed items that don't match the approved proof?
Answer
If an order arrives that does not match the approved proof or shows a quality problem, contact customer support within ten days of receiving it. Giving the team a clear record up front speeds up the review.
- Email support within ten days of delivery.
- Describe the issue in detail.
- Attach clear photos that show the problem.
The team reviews your complaint and reaches out to address it with you.
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