What does it mean if my proof shows an error message?

An error when opening a proof is almost always a temporary link or browser hiccup, not a problem with your file. The proof itself is usually sitting safely in your account.

• Log into your account instead of using the email link.
• Open the order directly by its order number to view the proof there.
• Try refreshing the page or switching to a different browser if it still will not load.
• If the error continues, contact support with your order number so a rep can repost the proof.

In most cases the proof loads normally once you reach it through your account rather than the emailed link.